Playzone party T&Cs

These conditions set out the basic on which we provide Party Packages and Play. We are V&A Entertainment  Limited a company registered in England and Wales under number 09237090 with our registered office located at Unit 2 Eddington Lane, Eddington Business park, Herne Bay, Kent, CT6 5AA

Acknowledgement and Acceptance of Order

No Contract will exist between you and us until we have received a 30.00 pounds deposit. Through payment of this deposit you are deemed to have accepted our party terms and conditions. We reserve the right prior to this stage to decline any request by you for a Party Package.


Payment for the Party Package will be due in the following instalments:

  1. A deposit of 30.00 pounds must be submitted to us to secure the booking.

a1) If 20 or more children attending the party 50% payment must be paid at least 1 week before your party.

  1. b) The outstanding balance will be payable on the arrival of your party. Party numbers must be submitted at least 1 week before your party. Once you have confirmed your party numbers and processed your final payment, we are unable to offer any form of refund.
  2. c)     Where the order as stated in the Party Confirmation is varied, any sum payable by you as a result of any variation to such original order will be payable by you in full when we agree to that variation, or as otherwise agreed by us in writing.

Party Bookings


To avoid any disappointment please read our party terms and conditions before booking a party.

Variation by Us

We reserve the right to change the content of any of the Party Packages


1.1 If you cancel the party less than 30 days before the date of the party your deposit is non-refundable.

1.2 Subject to our sole discretion cancellations due to illness or other serious factor may be rebooked without incurring any fee.


2.1 The rules of Play will apply to these Conditions as stated herein.

2.2 The Party Organizer should arrive not earlier than 20 minutes and no later than 10 prior to the start of the party.

2.3 Party Organizer must inform Playzone staff of any food allergies or similar    materially important facts concerning all children within their party.

2.4 The upstairs party rooms are for eating only (40mins). You do not have access to them for the full 2 hours.

2.5 We reserve tables in the main seating area for any party’s that have the upstairs party rooms.

2.6 You are able to put balloons, and bunting into the party rooms but you must only use Blue Tak You are able to fix to any table of window, Cello-tape is forbidden. NO DECORATIONS ARE TO BE AFFIXED TO ANY WALLS IN ANY PARTY ROOM.

2.7 Length of the party is 2 hours only. Please make sure all your guests ready to leave within 5-10 minutes after end of your party. If you stay for more than 15 minutes after your party finished – additional charges may be apply.


3.1. We do not exclude our liability for death or personal injury arising from negligence or that or our employees.

3.2 We exclude our liability for all and any loss, damage and /or theft that you may suffer howsoever arising and all and any injury, which does not fall within the parameters.

Third Party Rights

These Conditions only apply between you and us and no one else is entitled to enforce any provision of these Conditions.

Law and Jurisdiction

These Conditions are to be governed by and interpreted in accordance with laws of England. Legal action in connection with these Conditions may only be brought in the courts of England and Wales.

Closure of Play Equipment

Playzone reserves the right to close any part of the soft play during trading hours for any reason, without notice and compensation. We will endeavour to inform you of a closure prior to a party only.


In these definitions the following expressions have the following meanings:

Conditions: The conditions in this contract and changed we make to them

Contract: The contract between you and us authorizing us to provide the Party Package in accordance with these Conditions.

Deposit: 30.00 pounds.

Party: The party for which we are  the Party Package.

Party Organizer: The parent or guardian responsible for the children at the Party.

Party Package: The party service we provide for your party.

Party Confirmation: The confirmation (letter or email) sent to you by us confirming details of your Party.

Price: The total fee payable by you for the provision of the Party Package.

Rules of Play: The rules which apply to playing at the Site and availible upon request.

‘We, us or our’: V&A Entertainment  Ltd.

‘You’: The customer who is entering into this Contract on the basic of these Conditions.